Police 101 contact transformation

A proven way to manage 101 contact

Understand caller need. Prioritise vulnerability.
Guide people to the appropriate resolution or human support.

Proven through more than 1.4 million live 101 calls.

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Transforming how forces manage 101 contact

AndiEsra helps forces improve public access, identify vulnerabilities earlier and focus skilled police time where human judgement matters most.

Vulnerability identified earlier

Recognise indicators of urgency and vulnerability earlier in the 101 journey

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Guide suitable enquiries to a force-approved outcome before they reach a police contact handler.

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Appropriate demand resolved sooner

Enable contact handlers to focus on complex, sensitive and vulnerable situations.

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Skilled police time focused

How AndiEsra works

Within the 101 journey, AndiEsra helps forces understand need, assess urgency and vulnerability, and guide the caller through a controlled, force-approved pathway.

Understand

The caller explains what they need in their own words.

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AndiEsra triages

Controlled AI identifies intent, urgency and indicators of vulnerability.

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Resolve, route, or escalate

The caller is guided to an approved outcome, appropriate service or police contact handler.

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Proven outcomes from live policing

1.4m+

Live 101 calls supported

82,000+

Vulnerable callers prioritised

31%

Supported 101 calls resolved before reaching a police contact handler

Source: West Midlands Police live 101 deployment data

Operational evidence to 23 June 2026

Built for policing. Proven in practice.

AndiEsra combines technology proven in a live police environment with the operational control, workforce involvement and governance required for wider adoption.

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Built through policing experience

Developed around real 101 demand, contact pressures and operational requirements.

Questions, actions, outcomes and escalation points are defined and approved by the force.

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Controlled and force-approved

Implementation brings together operational readiness, workforce engagement, assurance and continuous improvement.

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Designed for successful adoption

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Explore what AndiEsra could mean for your force

Discuss your current 101 pressures, operational priorities and what a controlled approach to adoption could look like for your force.

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